A customer's approved credit application is valid for 180 days after credit is run.  The customer's system should be installed within this 180 day window. Sunlight allows the installer to request a 60 day extension so that you can keep your customer's credit application valid for a total 240 days.

• The "Request Extension" button will appear when your customer is within 15 days of credit expiration. Please submit extension requests at least 10 days prior to credit expiration to ensure adequate processing time.
• Requests must be processed before the initial credit request expires.

How to Request a Credit Extension

1. Login to the Orange portal and go to the ops dashboard. Once you are in the ops dashboard, go to the credit expirations tab. 

2. Click on a customer tile in the operations dashboard to get to the customer details screen. You can see here that the customer's credit approval is expiring in 20 days. This is where you can see all your customers whose credit is expiring soon. 

3. If you click into the customer tile, you can request a credit extension. Just click “request extension”. You can do so up to 15 days prior to the credit approval expiring. 

4. When you request a credit extension, this screen will pop up if you have successfully requested an extension. 

If you check back in within the next few business days you will see either "extension approved" or “extension denied.”