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How to Submit a Change Order
Changes that can require a new credit check: Changing the product terms. If the ...
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How do I re-send a Credit Application or Loan Documents?
You can resend the credit application or loan documents to any customer who appea...
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Identity/Verification Stipulation: OOW
What is this stipulation? (OOW) As part of Sunlight’s Know Your Customer requirem...
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Identity/Verification Stipulation: SSP
What is this stipulation? Borrowers can place an alert on their credit report cal...
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Courtesy Call Stipulation: CCR
Consumers over age 80 will need to complete a courtesy call to move their project...
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Identity/Verification Stipulation: EML
What is this stipulation? The EML stip is intended to prevent fraudulent accounts...
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Title Stipulations: TTL, TTN, LLC
What is a "Title Stipulation"? A title stipulation typically arises because (a) S...
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Outbound
Due to current call volumes, Sunlight Financial is unable to make outbound calls....
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Why didn't my customer get approved for a better product or lower APR?
Customers are offered loan products based on their creditworthiness. Not all of ...
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Best Practices and common errors in the credit application
Everything Should Match the Title The applicant’s name and address should match w...
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Questions about Capital Providers/Lenders
Who is my lender? Sunlight works with multiple lenders. The lender that funds you...
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Installation contract Stipulations: HIA, HIB, HIC, HIE, HII, HIS, and HIN
What are these stipulations? HIA: this stipulation will be placed when the addres...
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Automatic-Payment Stipulations: APR, ACH
What is an "Automatic-Payment Stipulation"? Sunlight Financial offers customers a...
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Employment Stipulations: VOE, VOP, VOR and VOS
What are Employment Stipulations? Verification of Employment (“VOE”): If the cust...
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Income Stipulations: VOI and TAX
What is an "Income Stipulation"? If Sunlight is unable to verify the customer’s i...
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Mortgage Stipulation: VOM
What is a "Mortgage Stipulation"? If there is no mortgage reporting to the credit...