How do I reactivate a user that's been turned off due to inactivity?

To make sure we only have live users on our platform, accounts are automatically deactivated if they have not logged in in 60 days. If your account gets deactivated due to inactivity, please have a manager with "user management" credentials re-activate your account following the below steps.

1. Login to the Orange portal and go to the ops dashboard. 

2. Locate the two orange lines in the top righthand corner and click them. 

3. Under the admin tab, click "user management."

4. Now you can see all of your users with access to the portal. 3. Click on any de-activated user.

4. You'll get a pop up confirming if you'd like to reactivate this user. Please make sure this person is actively working with your organization before moving forward with this step. 

• If Error 615 pops up, that means that user has been barred from re-activation. Please reach out to your Sunlight Financial point of contact for further assistance.