If a customer no longer wants to move forward with the project, they have 3 days from signing to cancel their loan agreement. States may grant additional time to cancel based on the age of the borrower or the nature of the loan. Please notify Sunlight immediately if a customer chooses to cancel their HIC or financing. 

Please note, Sunlight will not fund the draw request until the applicable cancellation period expires.

How to cancel/withdraw a project

1. Click on the Customer's Tile.

2. Click the Edit icon next to Details.
3. Click the Status dropdown and change to “Project Withdrawn”.
4. Click Save.

Note: 

• Withdrawing a deal removes it from your active pipeline.
• To re-instate the account, please have the customer call Sunlight Support at 888-850-3359. The customer has 7 calendar days from the day they cancelled to re-instate their loan. If it is outside of the 7-day window, the customer will need to submit a new credit application.
  • Installers cannot re-instate accounts on behalf of the borrower.