How Sunlight Protects Elderly Consumers
How We Ensure The Satisfaction of Elderly Consumers
Sunlight will complete a courtesy call with customers who are 80 + years old before the draw can be requested. The customer must speak to Sunlight to move the project forward.
Sunlight will make three attempts at a courtesy call with customers who are 70-79 years old.
Please inform the customer to expect a phone call from Sunlight.
Sunlight Financial Elder Protection Policy
To make sure elderly consumers are on board with the loan terms we have put the following policy into place:
- Sunlight will complete a courtesy call with consumers who are over age 80 before the draw can be requested.
- Sunlight will make a courtesy call with customers who are 70-79 years old.
- During the call, we will review the key terms of the loan.
FAQ's About Elderly Protection Policy
Q. When will the call take place?
A. We will make three attempts to call the customer after they have signed their loan documents.
Q. How does this process work?
A. We will issue a stipulation called "CCR - Courtesy Call Required." This indicates that this requires a courtesy call. Once the call has been completed, we will remove the stipulation and the account can move forward.
Q. Can the customer call Sunlight proactively to complete the courtesy call?
A. Yes. The customer can call our support line at (888) 850-3359 to complete the courtesy call. Please ensure that the individual who calls the support line is the person whose name is on the loan agreement.
Q. Once the call has been completed how long will it take for the stipulation to clear?
A. The stipulation will be cleared immediately with the successful completion of the courtesy call.