Why didn't my customer get approved for a better product or lower APR?
- Customers are offered loan products based on their creditworthiness.
- Not all of our Capital Providers offer the same loan products and loan terms.
- If you request a different loan product through a change order and select a loan product that the customer was not approved for under the customer’s current credit approval, the customer will be required to rerun credit to apply for that new loan product.
- If a customer wants to see if they qualify for a better loan product, they can apply or re-apply with a co-applicant who may have better credit.