How do I change the loan and create a new loan agreement? (Change Order)

Need to send a new loan agreement? Create a change order!

Why would I need to create a change order / new agreement?

Loan amount change
Loan term/APR change
Revision to a customer's address or name due to incorrect information
To allow a customer to resign due to an incorrect signature
- Ex: A spouse completes the e-signature and signs instead of the customer

When can I create a change order / new agreement?

Any time after the customer is credit approved until the time of funding request (This is once you've submitted for Installation Milestone Approval also known as M1)

How to do change orders for sales orgs

If you are an installer attempting to set up change orders, send loan documents or other processes for one of your sales orgs please follow the below steps:

1) If you see an "S" symbol next to the sales reps name on a customer tile this is a deal that was created under a sales org child account. All action buttons will be greyed out because these actions must be taken by the sales org.

Please note, the action button will be greyed out and if you hover over you can see which sales org this deal belongs to.

2) To login as the sales org, click "Menu" in the top right of the screen, then click "Login as Sales Org". Choose the org you'd like to log in as. Find the correct customer and complete the next step such as setting up a change order.

Change orders / updated loan agreements can only be made until a funding request is submitted (M1).

Please make sure to have customer re-sign any necessary paperwork before funding is requested (M1).

How to Set Up a Change Order / New Agreement

1. Click on the customer tile (Either after they are credit approved or after signing)

2. Scroll to the bottom customer detail page and click "new loan". If the customer already signed the button will say "Change Order."

3. Fill in the information for the new loan including the loan term/APR , loan amount and system size. Then click "Run Quote."

4. If you are ready to send the loan documents out to the customer then click "Send Loan Documents."

You can click the calculator icon to double check the pricing on the new quote.

5. You'll receive a confirmation screen saying "Thank You." Your customer will receive an email from Sunlight Financial to e-sign their updated loan agreement.

Before Initial Signing

If you sent a new loan agreement before initial signing you will see the new loan marked with a green check box.

After Initial Signing

If you sent a new loan agreement after customer had signed their initial loan agreement then you will see it marked as "Change Order Pending" and you will have the option to void this new agreement by clicking "Cancel."

6. Filter for all change orders by clicking the filter in the top right of the dashboard and selecting "Change Order Pending" then clicking the "Apply" button.

7. Once the new agreement is signed you will see "New Loan Agreement Signed" with the day/time that it was signed by the customer under "Change Order Details."