If a customer ever needs to re-sign because their name and/or address on the agreements did not match what was listed on their credit bureau or title, you will receive a stipulation. Please follow the instructions below to resolve this stipulation.

1. We will notify you by email that the customer's name and address has been updated to match what is on title. (See example below)

   

2. Open your customer's account in Orange and click on “SEND CORRECTED LOAN DOCS” under the Yellow Stipulation section.

3. Notify your customer that the updated loan documents are ready to sign. Once your customer has signed, you'll receive an email notification and the stage will be updated in the portal.